Support
Contact support and send feedback
Open support tickets, check replies, and send product feedback from inside CalBudget.
Use the Help menu when you need assistance or want to share feedback.
Contact support
Open the question mark menu and choose Contact CalBudget Support. Include the issue, what you expected, and any helpful details.
Check ticket replies
If support replies, the top navigation can show a ticket indicator. Open My tickets to review the response.
Send feedback
When feedback is available, CalBudget may show a prompt or menu item. Useful feedback can be about setup, calendar planning, imports, mobile use, billing, reports, or anything confusing.
When to contact support
Contact support when something is broken, confusing, account-specific, or blocking your planning. Feedback is better for ideas, rough edges, and suggestions that do not require a direct reply.
| Need | Best path |
|---|---|
| Account or billing issue | Contact CalBudget Support. |
| Bug report | Contact support with details. |
| Product idea | Send feedback. |
| Existing support reply | Open My tickets. |
Send a useful support request
- Open the question mark menu.
- Choose Contact CalBudget Support.
- Write what happened.
- Include what you expected to happen.
- Add the page or feature where the issue occurred.
- Send the request and watch for ticket replies.
Check replies
If support responds, CalBudget can show a ticket indicator in the navigation. Open My tickets to read the reply and continue the conversation if needed.
Good feedback examples
Helpful feedback is specific. Instead of saying a screen is confusing, mention the screen, what you tried to do, where you hesitated, and what wording or layout would have helped.
Support checklist
- Include the feature or page where the issue happened.
- Include what you expected to happen.
- Include what actually happened.
- Mention whether you were on web, iPhone, or iPad.
- Check My tickets for replies.
When feedback is better than support
Use feedback when nothing is broken but the product could be clearer, faster, or easier. Use support when you need help with an account, billing, data, or a bug that blocks your work.
Before sending a ticket
Try refreshing the page once and checking whether the issue happens again. If it does, include that in your message. For billing or access issues, mention whether you subscribed through the website or the App Store so support can start in the right place.
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